San Marco
FAQ
What is waxed canvas?
Waxed canvas is a durable cotton fabric treated with wax to create a water-resistant, weatherproof surface, originally used by sailors in the 15th century. It is known for its toughness, longevity, and the unique patina it develops with use.
Are your backpacks waterproof?
Yes and no, it depends on whether there is enough wax pattina left. When you receive your backpack, the fabric is sufficiently waxed and can withstand water. However, please do not assume that the backpack can be soaked and the contents will not get wet - that is not the purpose of the waxed fabric. However, rainwater, for example, will not penetrate. But over time and depending on the intensity of use, the wax wears off and needs to be reapplied.
Does the waxed canvas leave marks?
No. You can wear the backpack without fear of grease stains.
Do you ship internationally?
Yes - We ship internationally. To see if your desired country is available, just check the available countires in the checkout process. If your country is not listed, you can always reach out to our customer support at info[at]unknownnomad.com and we will figure a way out :)
How long does it take to process an order?
All orders are processed within 1-3 buiness days, depending on the order volume we are currently facing. You will be notified as soon as the package leaves the warehouse.
What are your shipping times?
We try to achieve shipping times between 5-15 buiness days, after processing the order. Depending on the destination country, the package might take fewer time to arrive.
What is your return policy?
All orders can be returned within 30 days as long as they are in good condition. Just send us an email at info[at]unknownnomad.com with your order number and we will let you know the next steps. Please note that depending on where you live there may be a return shipping charge. You can find more information in our Refund Policy.
